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N. Slack and A. Brandon-Jones, Operations management, Ninth edition. Harlow, England: Pearson, 2019 [Online]. Available: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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N. Slack and A. Brandon-Jones, Operations management, Ninth edition. Harlow, England: Pearson, 2019 [Online]. Available: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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N. Slack and A. Brandon-Jones, Operations management, Ninth edition. Harlow, England: Pearson, 2019 [Online]. Available: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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N. Slack and A. Brandon-Jones, Operations management, Ninth edition. Harlow, England: Pearson, 2019 [Online]. Available: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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N. Slack and A. Brandon-Jones, Operations management, Ninth edition. Harlow, England: Pearson, 2019 [Online]. Available: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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D. A. Garvin, ‘Product Quality: An Important Strategic Weapon.’, Business Horizons, vol. 27, no. 3, 1984 [Online]. Available: https://ezproxy.lib.gla.ac.uk/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=4528396&site=ehost-live
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N. Slack and A. Brandon-Jones, Operations management, Ninth edition. Harlow, England: Pearson, 2019 [Online]. Available: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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‘Flooding and capsize of ro-ro passenger ferry Herald of Free Enterprise with loss of 193 lives Marine Accident Investigation Branch report - GOV.UK’. [Online]. Available: https://www.gov.uk/maib-reports/flooding-and-subsequent-capsize-of-ro-ro-passenger-ferry-herald-of-free-enterprise-off-the-port-of-zeebrugge-belgium-with-loss-of-193-lives
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N. Slack and A. Brandon-Jones, Operations management, Ninth edition. Harlow, England: Pearson, 2019 [Online]. Available: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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A. Greasley, Operations management, vol. SAGE course companions. Los Angeles, Calif: SAGE, 2008 [Online]. Available: https://ezproxy.lib.gla.ac.uk/login?url=https://sk.sagepub.com/books/operations-management
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A. Hill and T. Hill, Operations management, 3rd ed. Basingstoke: Palgrave Macmillan, 2012.
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R. Johnston, G. Clark, and M. Shulver, Service operations management: improving service delivery, 4th ed. Harlow: Pearson Education, 2012.
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P. Hines, Value stream management: strategy and excellence in the supply chain. Harlow: Financial Times/Prentice Hall, 2000.
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Ford, Robert C., ‘Delivering Excellent Services: Lessons From the Best Firms’, California Management Review, vol. 44, no. 1, 2001 [Online]. Available: https://ezproxy.lib.gla.ac.uk/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=5746562&site=ehost-live
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D. Bowersox, ‘Ten mega-trends that will revolutionize supply chain logistics’, Journal of Business Logistics, vol. 21, no. 2, pp. 1–15 [Online]. Available: https://ezproxy.lib.gla.ac.uk/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=4315148&site=ehost-live
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M. Christopher and D. Towill, ‘An integrated model for the design of agile supply chains’, International Journal of Physical Distribution & Logistics Management, vol. 31, no. 4, pp. 235–246, May 2001, doi: 10.1108/09600030110394914.
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James B. Rice, Jr.,Yossi Sheffi, ‘A supply chain view of the resilient enterprise’, MIT Sloan Management Review, vol. 47, no. 1, 2005 [Online]. Available: https://ezproxy.lib.gla.ac.uk/login?url=https://go.galegroup.com/ps/i.do?id=GALE|A139260573&v=2.1&u=glasuni&it=r&p=AONE&sw=w&asid=ba814a2834609b7dc0aaf56cc8b202ab
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C. De Cock, ‘TQM and BPR: beyond the beyond the myth’ [Online]. Available: https://ezproxy.lib.gla.ac.uk/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=9711165184&site=ehost-live
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L. Ellram, ‘Services supply management: the next frontier for organizational performance’ [Online]. Available: https://ezproxy.lib.gla.ac.uk/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=25995887&site=ehost-live
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R. Filippini, C. Forza, and A. Vinelli, ‘Improvement initiative paths in operations’, Integrated Manufacturing Systems, vol. 7, no. 2, pp. 67–76, 1996, doi: 10.1108/09576069610111927.
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