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Slack N, Brandon-Jones A. Operations management [Internet]. Ninth edition. Harlow, England: Pearson; 2019. Available from: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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Slack N, Brandon-Jones A. Operations management [Internet]. Ninth edition. Harlow, England: Pearson; 2019. Available from: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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Slack N, Brandon-Jones A. Operations management [Internet]. Ninth edition. Harlow, England: Pearson; 2019. Available from: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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Slack N, Brandon-Jones A. Operations management [Internet]. Ninth edition. Harlow, England: Pearson; 2019. Available from: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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Garvin DA. Product Quality: An Important Strategic Weapon. Business Horizons [Internet]. 1984;27(3). Available from: https://ezproxy.lib.gla.ac.uk/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=4528396&site=ehost-live
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Slack N, Brandon-Jones A. Operations management [Internet]. Ninth edition. Harlow, England: Pearson; 2019. Available from: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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Slack N, Brandon-Jones A. Operations management [Internet]. Ninth edition. Harlow, England: Pearson; 2019. Available from: https://ebookcentral.proquest.com/lib/gla/detail.action?docID=5751937
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Greasley A. Operations management [Internet]. Vol. SAGE course companions. Los Angeles, Calif: SAGE; 2008. Available from: https://ezproxy.lib.gla.ac.uk/login?url=https://sk.sagepub.com/books/operations-management
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Hines P. Value stream management: strategy and excellence in the supply chain. Harlow: Financial Times/Prentice Hall; 2000.
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New S. Understanding supply chains: concepts, critiques, and futures. Oxford, UK: Oxford University Press; 2003.
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Ford, Robert C. Delivering Excellent Services: Lessons From the Best Firms. California Management Review [Internet]. 2001;44(1). Available from: https://ezproxy.lib.gla.ac.uk/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=5746562&site=ehost-live
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Bowersox D. Ten mega-trends that will revolutionize supply chain logistics. Journal of Business Logistics [Internet]. 21(2):1–15. Available from: https://ezproxy.lib.gla.ac.uk/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=4315148&site=ehost-live
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Christopher M, Towill D. An integrated model for the design of agile supply chains. International Journal of Physical Distribution & Logistics Management. 2001 May;31(4):235–46.
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James B. Rice, Jr.,Yossi Sheffi. A supply chain view of the resilient enterprise. MIT Sloan Management Review [Internet]. 2005;47(1). Available from: https://ezproxy.lib.gla.ac.uk/login?url=https://go.galegroup.com/ps/i.do?id=GALE|A139260573&v=2.1&u=glasuni&it=r&p=AONE&sw=w&asid=ba814a2834609b7dc0aaf56cc8b202ab
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De Cock C. TQM and BPR: beyond the beyond the myth. Available from: https://ezproxy.lib.gla.ac.uk/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=9711165184&site=ehost-live
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Ellram L. Services supply management: the next frontier for organizational performance. Available from: https://ezproxy.lib.gla.ac.uk/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=25995887&site=ehost-live
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Filippini R, Forza C, Vinelli A. Improvement initiative paths in operations. Integrated Manufacturing Systems. 1996;7(2):67–76.
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